Returns & Refunds
You have 14 days
If something does not fit or is not what you hoped for, you have 14 days from the day it arrives to request a return. Start it as soon as you have tried the piece on — the clock runs from delivery, not from when you get round to it.
Returns are free
Once your return is approved we email you a prepaid return label. You print it, attach it to any box, and drop the parcel off — the return shipping is on us. This applies within the 48 contiguous United States. If you are in Alaska or Hawaii, write to us first and we will sort it out with you.
How to start a return
- Email supportsoftcloset@gmail.com with your order number and which item you want to return.
- We send you the prepaid label, usually within one business day.
- Drop the parcel off at the carrier location printed on the label.
- Once it arrives back, your refund is issued to the original payment method.
When you get your money back
Refunds go to the original payment method once the returned item reaches the warehouse. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement.
What we ask
Items should come back unworn, unwashed and with any tags still attached. We cannot resell a piece that has been worn out for the evening, and we would rather be straight with you about that than hide it in small print.
Damaged or wrong item
If an item arrives damaged or is not what you ordered, email supportsoftcloset@gmail.com within 14 days of delivery with a photo. We will replace it or refund it in full, including any shipping you paid, and you will not need to cover the return.
Getting the size right first time
Most returns in plus-size fashion happen because sizing between brands is inconsistent. Every product page here has a size guide in inches — real body measurements, not vanity sizing. Measuring yourself and comparing takes two minutes and saves the whole round trip. If you are between sizes or unsure, write to us before you order and we will tell you honestly which one to take.