Terms of service
1. Who you are buying from
This store is operated by Jose Manuel Leiva Exposito, trading as Soft Closet.
- Tax identification number (NIF): 34865974K
- Registered address: Calle Maestro Berenguel 7, 04250 Pechina, Almeria, Spain
- Email: supportsoftcloset@gmail.com
Throughout these terms, "we", "us" and "Soft Closet" mean the person and address above. "You" means the person using this website or placing an order.
2. Accepting these terms
By browsing this website or placing an order you accept these terms. If you do not accept them, please do not use the site. We may update these terms; the version published here at the moment you order is the one that applies to that order.
3. Who can order
You must be at least 18 years old and able to enter into a binding contract. We ship only to addresses within the United States.
4. Products, sizes and images
We describe every item as accurately as we can, using the measurements and fabric composition supplied by the manufacturer. Product photography shows the garment as supplied to us. Colours can look different from one screen to another, and that variation is not a defect.
Sizes follow the size guide shown on each product page, in inches. Where a size is offered for which the manufacturer does not publish measurements, we say so on the product page rather than estimating them.
5. Prices and availability
All prices are shown in US dollars and include any applicable taxes as configured for your delivery address. Shipping is charged separately and shown before you pay.
Stock is shared with our fulfilment warehouse and can change between the moment you add an item to your bag and the moment you pay. If an item turns out to be unavailable after you have ordered, we will tell you and refund that item in full.
If a price is displayed incorrectly through an obvious error, we will contact you before shipping and you may confirm the order at the correct price or cancel it for a full refund.
6. Your order
Placing an order is an offer to buy. The contract exists once we send you a confirmation that the order has been accepted and dispatched. Until then we may decline an order, for example if the item is out of stock, the payment is not authorised, or the delivery address is outside the area we serve.
7. Payment
Payment is taken at checkout through the providers shown there. We never see or store your full card details.
8. Delivery
Orders ship from our fulfilment warehouse in Los Angeles, California, and arrive within 5 to 7 business days. That window covers processing and delivery. Delivery times are estimates, not guaranteed dates. Our full shipping policy is published on this site.
9. Returns and cancellations
You have 14 days from delivery to request a return, and return shipping is free within the continental United States. You can cancel an order at any point before it has been prepared for shipping. The full terms are set out in our refund policy, which forms part of these terms.
10. Using this website
The text, photographs, layout and brand name on this site belong to Soft Closet or are used with permission, and may not be copied or reused commercially without written consent. You agree not to use the site to break the law, to interfere with its operation, or to extract data from it automatically without our permission.
11. Reviews
Customer reviews on this site are collected from verified buyers through Judge.me after their order is delivered. We do not write, buy or import reviews, and we do not delete a review because it is negative.
12. Liability
Nothing in these terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability in connection with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.
These terms do not affect your statutory rights as a consumer under the law of the country where you live.
13. Governing law
These terms are governed by Spanish law. That does not remove the protection given to you by the mandatory consumer law of the place where you live, and it does not prevent you from bringing a claim before the courts of your own country where the law allows it.
14. Contact
Write to us at supportsoftcloset@gmail.com, or through the form on our Contact page. Both arrive in the same inbox, and we answer within one business day, Monday to Friday.