Contact information

How to reach us

Soft Closet is an online-only shop. Orders are picked, packed and shipped from our fulfilment warehouse in Los Angeles, California.

Email us at supportsoftcloset@gmail.com, or use the form on our Contact page. Both arrive in the same inbox, and we answer every message within one business day, Monday to Friday.

Before you write

If you are writing about an order, include your order number. It lets us answer you properly the first time instead of writing back to ask for it.

Returns and refunds

Return requests go to the same address: supportsoftcloset@gmail.com. Our refund policy has the full terms.